Brazilian Hairtech Australia

Delivery Policy

DELIVERY TRACKING /  ORDER PROCESSING AND SHIPPING /  DELIVERY FEES

Delivery Tracking

Once your order is processed you will receive a confirmation email with your tracking number. All orders are shipped locally through trusted Australian carriers including StarTrack. You can use your tracking number to monitor your delivery through the StarTrack Track and Trace portal at startrack.com.au.

Order Processing and Shipping

Orders will be processed and shipped within 24 hours of acceptance. Whilst we will always do our best to process your order as quickly as possible, minor delays may occur during peak periods, sales, and promotions.

Delivery Service

Brazilian Hairtech Australia delivers to approved professional salon accounts across Australia only. We use the services of trusted Australian carriers including StarTrack and Australia Post to deliver to you. Brazilian Hairtech Australia accepts no responsibility for late delivery or failure to receive products that have been dispatched. Standard carrier operating hours are Monday to Friday, 8am to 6pm.

Shipping Times

Shipping times will vary depending on your nominated delivery address. Please allow 2 to 5 business days for metropolitan delivery and 2 to 10 business days for regional and remote destinations. Transit times quoted are typical but may vary due to factors outside our control and that of the carrier.

Delivery Fees

Delivery charges are based on the postcode of your delivery address and will be calculated and charged at the time your order is placed. All prices exclude GST. Applicable to approved salon accounts only. Excludes bulky items and equipment.

Authority to Leave

When your order arrives a signature will be required upon delivery. If you would like your order left without a signature you can select the Authority to Leave option when placing your order. By selecting this option you are authorising the carrier to leave the parcel in a safe location if no one is present at the time of delivery. Brazilian Hairtech Australia accepts no responsibility for loss or damage to parcels left under Authority to Leave.

Need Help?

For any enquiries regarding your delivery please contact us via the Contact Us page or email us directly. to admin@brazilianhairtech.com.au. Our team is available Monday to Friday during business hours and will respond to all enquiries within one business day.