Brazilian Hairtech Australia

Privacy Policy

At Brazilian Hairtech Australia we take the privacy of our clients and site visitors seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the steps we take to keep it secure. By using this website you agree to the terms of this Privacy Policy. If you do not agree, please do not continue to use the site.

Brazilian Hairtech Australia is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy reflects our commitment to handling your personal information responsibly and transparently. In the event of any inconsistency between this policy and our legislative obligations, the relevant legislation will take precedence.

1. What Information We Collect

When you interact with Brazilian Hairtech Australia, either through this website or through other channels, we may collect the following types of personal information:

Contact information such as your name, email address, phone number, and business address. Account information such as your salon name, login credentials, and order history. Payment information processed securely through our payment gateway. Information you provide when applying for a trade account, including your business details and relevant trade references. Information you submit through contact forms, training booking forms, or stockist application forms on this site. Technical data collected through cookies and similar technologies, including your IP address, browser type, and how you interact with pages on this site. Any information you share with us through direct communication including email, phone, or social media.

We only collect personal information that is reasonably necessary for the operation of our business and the delivery of our products and services. We will not collect personal information in a way that is unfair, unlawful, or unnecessarily intrusive.

2. Why We Collect Your Information

Brazilian Hairtech Australia collects and uses personal information for the following purposes:

Processing Orders and Managing Your Account

We use your personal information to process and fulfil orders placed through this site, manage your trade account, send order confirmations and tracking updates, and provide you with account related communications. Without this information we are unable to process your orders or provide you with access to the trade portal.

Trade Account Applications

When you apply to become a Brazilian Hairtech Australia stockist, we use the information you provide to assess your application, verify your business, and set up your account. This information is treated as confidential and used solely for the purpose of managing our stockist relationship with you.

Customer Service

We use your contact information to respond to enquiries, resolve issues with orders, and provide ongoing support to your salon. This includes responding to returns, delivery queries, and product support requests.

Marketing and Communications

With your consent, we may use your contact information to send you product updates, promotions, training information, and other communications relevant to your business. You can withdraw your consent and unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send you, or by contacting us directly.

Training and Education

If you register your interest in product training or request our protocol guides, we use the information you provide to send you the relevant materials and to follow up regarding training sessions in your state.

Improving Our Website and Services

We use technical data collected through cookies and analytics tools to understand how visitors use this site, identify areas for improvement, and deliver a better experience. This data is aggregated and does not identify you personally in most cases.

3. How We Store and Protect Your Information

Brazilian Hairtech Australia takes reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses secure encrypted connections and our payment processing is handled by a PCI compliant payment gateway. We do not store your full credit card details on our systems.

Personal information is held in electronic records on secure servers. Where information is held by third party service providers such as our e-commerce platform, payment gateway, or email marketing provider, we ensure those providers maintain appropriate security standards.

We retain personal information for as long as it is needed for the purpose for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or permanently de identify it.

4. Sharing Your Information

Brazilian Hairtech Australia does not sell your personal information to third parties. We do not share your information with third parties for their own marketing purposes without your explicit consent.

We may share your personal information with trusted third parties who assist us in operating our business, including our e-commerce and website platform provider, payment gateway, delivery and logistics partners including StarTrack and Australia Post, email and marketing platform providers, and professional advisers such as accountants and legal advisers. These third parties are only provided with the information they need to perform their specific function and are required to handle your information securely and in accordance with applicable privacy laws.

We may also disclose your personal information where required or authorised by law, including to comply with a court order, regulatory requirement, or government request, or where we reasonably believe disclosure is necessary to prevent harm or illegal activity.

At the date of this policy, Brazilian Hairtech Australia does not routinely disclose personal information to overseas recipients. If this changes, we will update this policy and comply with the relevant requirements of the Privacy Act 1988 (Cth).

5. Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies to improve your experience, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit a website.

We use cookies for purposes including keeping you logged in to your trade account, remembering items in your cart, understanding which pages are visited most, and improving the performance of the site. We may also use third party cookies from analytics providers such as Google Analytics.

You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of this site, including your ability to log in to your trade account.

6. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections if that information is inaccurate, out of date, or incomplete.

Accessing Your Information

You may request access to the personal information we hold about you at any time by contacting our Privacy Officer using the details set out in Section 9 below. We will respond to your request within a reasonable timeframe. In some circumstances we may be unable to provide access, for example where doing so would unreasonably affect the privacy of another person or where we are required by law to withhold certain information. If we are unable to provide access we will explain why.

Correcting Your Information

If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, please contact us and we will take reasonable steps to correct it. We will not charge you to correct your personal information.

Opting Out of Marketing

You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly. Please note that even if you unsubscribe from marketing communications, we may still send you transactional communications related to your orders and account.

Anonymity

Where practicable, you may choose to interact with us anonymously or under a pseudonym. However, this option will not be available where we need to verify your identity to process your order or manage your trade account.

7. Children

This website is intended for use by professional salon businesses and their representatives. It is not directed to or intended for use by anyone under the age of 18. Brazilian Hairtech Australia does not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected personal information from a minor, we will delete it promptly.

8. Changes to This Policy

Brazilian Hairtech Australia may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes we will update the date at the top of this page. We encourage you to review this policy periodically. Your continued use of this website after any changes are posted constitutes your acceptance of the updated policy.

9. Contact and Complaints

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a concern about how we have handled your information, please contact our Privacy Officer:

Privacy Officer
Brazilian Hairtech Australia
admin@brazilianhairtech.com.au

We take all privacy concerns seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au