Returns Policy

Our Returns Policy

At Brazilian Hairtech Australia we are committed to resolving any issues with your order as quickly as possible. Simply notify our customer service team within seven days of receiving your order if something is not right.

You will have one dedicated point of contact within our Customer Service Team who will communicate with you throughout the entire process, ensuring your issue is resolved quickly and easily.

We can only accept products that are unopened and unused. We do not accept change of mind returns.

I Have Received the Wrong Item

Step 1 Notify us within seven days of receiving your order.

Step 2 We will dispatch the correct item to you straight away.

Step 3 We will arrange for the incorrect item to be collected from you free of charge.

I Have Received a Damaged Item

Step 1 Notify us within seven days of receiving your order.

Step 2 Send us a clear photo of the damaged item or items.

Step 3 We will send a replacement to you straight away.

Step 4 We will advise you on what to do with the damaged item.

I Have Not Received Something I Ordered

Step 1 Notify us within seven days of receiving your order.

Step 2 Send us a photo of the items you did receive and we will investigate.

Step 3 We will update you promptly and either send a replacement or arrange a refund if there has been an error on our end.

Need Help?

To initiate a return or report an issue with your order please contact our customer service team. We are available Monday to Friday during business hours and will respond to all enquiries within one business day.

Contact Us admin@brazilianhairtech.com.au

Get in Touch

We'd love to hear from you! Please fill the form and we'll get back to you as soon as possible.